- Will the person who comes speak English?
- Yes. The call, the explanation of what has gone wrong, the price and the invoice are all handled in English, or in Spanish if your landlord, administrator or neighbour needs to follow along.
- Do you only work inside the city of Alicante?
- No. Every district of the city is covered, from Santa Cruz to Urbanova, and so is the rest of l’Alacantí: San Vicente del Raspeig, Sant Joan d’Alacant, Mutxamel, El Campello, Busot, Aigües, Xixona, La Torre de les Maçanes and Agost.
- How much will it cost?
- You are given a price on the phone for the job as you describe it, before anyone sets off, and told before any work starts if what we find at the door is different.
- Can I get a key copied while you are here?
- No. We do not cut or copy keys of any kind, and we do not make, supply or program car keys. We open doors and vehicles and fit and repair locks. A new lock comes with its own set of keys from the manufacturer.
- Will you ask for proof that I live there?
- Yes, once the door is open and before we leave: an ID document with the address, a rental contract, a utility bill or the owner or manager confirming by phone. It protects you as much as anyone.